The COVID-19 crisis had proven to be the worst in aviation history. Delta was determined to persist in the changing landscape by making it its mission to keep travelers safe and set a standard for safer travel. To ensure the airline would emerge stronger, Delta stayed focused on protecting its people, harnessing innovation and listening to its customers.
Having launched a Global Cleanliness Division and the Delta CareStandard – 100+ measures to deliver a safer, more sanitized experience – Delta went even further. The company was the only US airline to keep middle seats empty on every aircraft, offering more space between April 2020 and April 2021.
In June 2020, Delta launched a partnership with Mayo Clinic, a global leader in serious and complex medical care. The collaboration marked a significant step in its efforts to further mitigate the risk of transmitting COVID-19 during travel.
As travel begins to recover, Delta’s focus is on innovation and, importantly, sustainability.
Delta created new digital solutions, such as the Travel Planning Center, to help customers prepare for travel. The tool allows for a review of the COVID-19 testing protocols, entry requirements and necessary documentation. Delta also launched a new digital health credential solution, Delta FlyReadySM, to help take the guesswork out of meeting health requirements. The tool helps customers manage their tests, verifies results and will be further enhanced to include vaccine credentials in the coming weeks.
Delta is also actively pursuing a new sustainable path forward, with a vision of zero-impact aviation: air travel that does not damage the environment directly or indirectly. To achieve that goal, the airline has committed to invest $1 billion over the next ten years in various initiatives. Customers can fly knowing that their travel has been made carbon neutral since March 2020. The airline spent $30 million to offset around 13 million metric tons of total CO2 emissions produced between March and December last year.
The airline is also focused on longer-term initiatives by working across the industry to rapidly scale-up the production of Sustainable Aviation Fuel (SAF) globally and implementing SAF agreements with business partners. These efforts are forecasted to drastically reduce dependency on conventional jet fuel and support Delta’s goal of using 10% sustainable aviation fuel by the end of 2030.
There is no substitute for the power that travel has to connect people and make the world a smaller place. Delta is delivering on their promise to bring people together again safely, while taking care of the planet they connect.